Archive for category: Blog

Weighing Cybersecurity Risk Factors in Life & Healthcare

November 7, 2017
Blog

We don’t have to go very far back in time for a good example of one of these attacks on a healthcare or pharma organization. On June 27, 2017, Merck, ...

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How to Leverage Customer Analytics in the Retail Industry

September 29, 2017
Blog

As the retail industry turns increasingly digital, customers are now more well-informed and connected than ever before. To take on this challenge, and...

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How Big Box Retailers Can Create a World-Class Experience in Retail

September 29, 2017
Blog News

Not many businesses understand the adage that “good news travels fast and bad news travels faster.” In today’s digital and mobile era, any experience ...

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Overcoming Healthcare’s Challenges in Design Thinking

September 29, 2017
Blog

In a recent posting we discussed “journey mapping” as a tool for improving customer experiences in the healthcare sector. This week, we share thoughts...

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3 Ways Financial Institutions Can Optimize Their Customer Experience

September 29, 2017
Blog

Design thinking is making positive waves across industries and is enabling companies to rethink and rebuild the way they do business. The same is true...

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Family Helping Family in The Wake of Hurricanes Harvey and Irma

September 26, 2017
Blog News

“I know what it’s like to be in that situation. I was once homeless,” said Genevieve Davis, having seen news reports of Hurricane Harvey’s devastation...

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